Terms of Service

Last updated: January 29, 2026

Thanks for using BuildWiseAI! We've tried to keep the legal stuff simple and straightforward.

1. Acceptance of Terms

By accessing and using BuildWiseAI ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use the Service.

2. Description of Service

BuildWiseAI provides AI-powered construction cost estimation tools and related services. The Service uses artificial intelligence and machine learning to analyze construction plans and generate cost estimates.

Important: All estimates provided by BuildWiseAI are approximations based on AI analysis and should be used for planning purposes only. Actual construction costs may vary significantly based on market conditions, labor availability, material prices, site conditions, and other factors.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Attempt to gain unauthorized access to any portion of the Service
  • Upload malicious code, viruses, or any harmful content
  • Interfere with or disrupt the Service or servers
  • Resell, redistribute, or commercialize the Service without authorization

5. Intellectual Property

The Service and its original content, features, and functionality are owned by BuildWiseAI and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any construction plans, documents, or data you upload to the Service. By uploading content, you grant BuildWiseAI a limited license to process and analyze your content solely for the purpose of providing the Service.

6. Limitation of Liability

BuildWiseAI provides estimates "as is" without warranties of any kind, either express or implied. We do not guarantee the accuracy, completeness, or reliability of any estimates generated by the Service.

In no event shall BuildWiseAI, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use the Service
  • Any inaccuracies or errors in estimates provided by the Service
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from the Service

7. Professional Advice Disclaimer

BuildWiseAI is a software tool and does not provide professional construction, engineering, architectural, or financial advice. Estimates generated by the Service should not be used as a substitute for professional consultation with licensed contractors, engineers, architects, or other qualified professionals.

Users are strongly advised to obtain multiple professional quotes and consult with licensed professionals before making any construction or financial decisions.

8. Payment and Refunds

Certain features of the Service require payment. All fees are non-refundable except as required by law or as explicitly stated in our refund policy. We reserve the right to change our pricing at any time with reasonable notice.

9. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

12. Refund Policy

Our Commitment

At BuildWiseAI, we want you to be completely satisfied with our service. If you're not happy with your purchase, we offer fair and reasonable refund options.

Subscription Plans

Monthly Subscriptions:

  • 7-Day Money-Back Guarantee: Cancel within 7 days of your first payment for a full refund
  • Cancel Anytime: No refunds for partial months, but you keep access until the end of your billing period
  • Unused Estimates: Unused monthly estimates do not roll over and are not refundable

Annual Subscriptions:

  • 30-Day Money-Back Guarantee: Full refund if you cancel within 30 days of purchase
  • After 30 Days: Pro-rated refund for unused months (minus a $50 processing fee)

Credit Packages

  • Unused Credits: Full refund for unused credit packages within 14 days of purchase
  • Partially Used: No refunds once you've used any credits from a package
  • Credits Never Expire: No need to rush—your credits stay in your account forever

Pay-Per-Estimate (Homeowner Plan)

  • Before Generation: Full refund if you haven't generated the estimate yet
  • After Generation: No refunds once the AI estimate has been created
  • Technical Issues: Full refund if our system fails to deliver your estimate

How to Request a Refund

  1. Email us at [email protected] with your account email and order details
  2. Include a brief reason for your refund request (helps us improve!)
  3. We'll process your request within 2-3 business days
  4. Refunds appear in your account within 5-10 business days

No Refunds For

  • Estimates already generated (you received the service)
  • Subscription renewals after 7 days (monthly) or 30 days (annual)
  • Credit packages after any credits have been used
  • Violations of our Terms of Service
  • Chargebacks (contact us first—we're here to help!)

Special Circumstances: We understand that life happens. If you have extenuating circumstances (medical emergency, natural disaster, etc.), contact us at [email protected]. We'll work with you to find a fair solution.

13. Contact Us

If you have any questions about these Terms, please contact us at:

Email: [email protected]

BuildWiseAI provides planning estimates. Licensed professionals determine final pricing & methods.